Chief of Staff to Chief Marketing Officer

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

We are seeking a Chief of Staff who will be the leader of our overall marketing operations, focused on organizing our processes, tools, and resources to ensure we make world-class marketing content as smoothly and efficiently as possible. This is a new role, reporting to our Chief Marketing Officer and sitting on our marketing leadership team, that will own how the team works together on everything from timelines to budgets to technology tools.

What you will do:

• Operational Excellence: Oversee the production and execution of marketing projects from inception to completion, ensuring they are delivered on time, within budget, and meet our high-quality standards. This includes defining and refining marketing processes to enhance efficiency and effectiveness.
• Process Definition and Implementation: Design and establish efficient, scalable processes for the marketing department, focusing on optimizing project delivery timelines, resource allocation, and budget management.
• Project Coordination and Management: Lead the planning, execution, and delivery of large-scale marketing projects, ensuring they meet quality standards, deadlines, and budget requirements.
• Cross-Functional Collaboration: Work closely with other departments, including Product, Sales, and R&D, to ensure marketing projects support overall business goals and product launches.
• Vendor and Agency Management: Oversee relationships with external vendors and agencies, ensuring high-quality outputs and adherence to Sword Health’s standards and deadlines.
• Strategic Planning and Analysis: Assist the CMO in strategic decision-making processes, providing insightful analysis, preparing reports, and contributing to the development of long-term marketing strategies.
• Internal Communication: Facilitate effective communication within the marketing team and across other departments, acting as a liaison to ensure alignment with company-wide objectives.
• Leadership and Team Development: Support the CMO in leading the marketing team, fostering a culture of innovation, collaboration, and continuous improvement, while keeping it fun along the way.
• Special Projects: Take on special projects as directed by the CMO, which could range from market research initiatives to the implementation of new technology platforms.

What you will need:

• Minimum of 7 years of experience in marketing, with at least 3 years in a leadership role managing large-scale projects and teams.
• Understanding of creative quality and premium brand management, ideally from experience on a brand that makes compelling, high-quality marketing, balanced with experience and aptitude for how to be savvy about keeping budgets small and timelines short.
• Proven track record of defining and implementing successful processes.
• Exceptional project management, analytical, and problem-solving skills.
• Strong leadership qualities, especially for leading and coordinating peers and their teams.
• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and senior management.
• Calm and logical under pressure.