Full-Stack Engineer - Internal AI Ops (Portugal-based Remote/Hybrid)

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The Internal AI Ops Team

The Internal AI Ops Team leads the transformation of the company’s internal processes through Generative AI, enhancing how we work across the organization. By equipping teams like Finance, Commercial, and Talent with AI-powered tools and techniques, this team empowers departments to expand their reach and impact, thus ultimately driving the success of the company.

We’re a small team with a style reminiscent of an early-stage company, characterized by highly generalist roles and a proactive attitude. We work very closely with key stakeholders in each vertical at Sword to learn their processes and understand how we can help them succeed through AI.

In this role, you’ll report to the VP of AI and lead a team of a few Full Stack Engineers.

What you’ll be doing:

• Implementing and optimizing AI-driven solutions to improve internal operations and workflows, under the strategic guidance of the Head of Internal AI Ops;
• Translating strategic objectives into functional software applications using specific technologies;
• Handling both front-end and back-end development tasks, ensuring seamless integration and performance across our tech stack;
• Proactively identifying and resolving technical challenges to enhance system functionality and user experience.

What you need to have:

• At least 2 years of experience as a Full Stack Engineer, with strong hands-on proficiency in JavaScript (React, Node. js) for front-end development and Python for backend services;
• Proficiency in SQL;
• Familiarity with cloud services (AWS, Azure, Google Cloud) especially in deploying and managing AI applications;
• Strong analytical and problem-solving skills, with a track record of handling complex projects that require integrating multiple systems;
• A proactive approach to process improvement, demonstrating a track record of enhancing system efficiencies and effectiveness;
• Strong communication skills for effective collaboration across multidisciplinary teams.

What we would love to see:

• Practical experience with Generative AI or Large Language Models in a professional setting;
• Advanced knowledge in data analytics tools like BigQuery and Looker, aiding in data-driven decision making and performance optimization.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.